info@thevallentineproject.com

Terms & Conditions

 

The Vallentine Project is primarily an online store, however you can also buy our products through our affiliated stores and stockists. By purchasing through the online store you are entering into a sales agreement with The Vallentine Project. If you purchase a product from a stockist then the agreement is made with the store, any discussion about the suitability of the product, the product’s quality must be taken up at the place of purchase.

The Vallentine Project reserves the right to refuse a sale.

Whilst we will endeavour to keep our online store and stock up to date, from time to time, products may change, be unavailable or listed in error. We will notify you if there is a mistake relating to your purchase and try to provide you with an alternate product or refund as soon as we are aware of the error. For pre-orders, please follow closely the item listing description as it will advise on expected delivery dates – please be aware all of our products are made in Australia by hand, so sometimes they can take a little longer than expected.

All products are original designs of The Vallentine Project and should not be imitated, copied or reproduced – to do so will incur legal action.

When ordering online it is your responsibility to ensure that all your contact details and billing information are correct. If you suspect fraudulent activity please alert the relevant authorities. The Vallentine Project takes no responsibility for any malware, viruses or site interference that may harm your computer.

Payment can be made via credit card, PayPal or Direct Deposit.

 

Postage In Australia

We use Australia Post to send all your goodies – unless your goodies are really big or you live overseas, then we’ll contact you via email with some alternate options.

We like to make sure you get your package from us, which is why we’ll only dispatch using registered post. Most registered post packages arrive at your doorstep within 2 – 7 days of dispatch, but if you’re in a hurry you can select express post – usually guaranteed next day delivery in most Australian capital cities (but please check your location so you are not disappointed).

After we have sent your item, we will email you with the tracking number.

Track your item with Australia Post http://auspost.com.au/track/track.html

 

Postage Outside Australia

Please contact us via email with your delivery address before purchase so we can calculate postage.

 

Gift Wrapping – Weddings, Birthdays, Anniversaries…

So you want to send one of our products as a gift – good on you! We’ll gift wrap it with our hand painted paper and include a card with your message – just select the Gift Wrap option when at the checkout and provide us with the message.

*Please note all wedding quilts will be dispatched in a box, which is then wrapped in hand painted paper.

 

Gift Voucher

Not sure if you’re going to get it right? Then get a gift voucher and let them choose. Gift vouchers are valid for 12 months from the date of purchase and are non refundable. At the checkout simply choose the value you wish to spend and include your message, we’ll hand write on the gift voucher and send it to the address you specify (or we’ll just send it to you and you can do the rest).